Delete Your Account
This page explains how to delete your Qafilah account and the data associated with it. You can do this from inside the app, or by email — you do not need to have the app installed.
Request deletion now: email contact@getqafilah.com from the email address on your account, with the subject "Account deletion request". We will process it within 30 days and confirm by email when it is done.
1How to request deletion
- In the app — the fastest way. Open your Profile and choose Delete account. You will be asked to confirm, and the deletion happens straight away — there is nothing to wait for.
- By email. If you no longer have the app installed, write to contact@getqafilah.com from the email address registered to your account. Sending from your account email is how we confirm the request is really yours.
Deleting in the app takes effect immediately. Email requests are processed within 30 days of receiving them, and we email you to confirm once it is done.
2What gets deleted
Deleting your account removes:
- your account information — email address, display name, and login credentials;
- your cloud-synced data — anything that synced across your devices or with your family, including profile details and synced activity;
- any Qafilah Kids profiles you created and manage under your account, together with their progress;
- your subscription entitlement record held on our side (see section 5 about cancelling the subscription itself).
3What is retained, and why
Some records may be retained where the law requires it — for example tax or fraud-prevention records held by the app stores in connection with a purchase. These are kept only for as long as the relevant law requires, and are not used to rebuild your profile.
We may also keep anonymised or aggregated statistics that can no longer be linked back to you.
4Data on your device
Qafilah is local-first, so a great deal of what you do never reaches our servers at all. Data that is stored only on your device — including Sister Sanctuary cycle information, which is never synced to us — is removed when you delete the app from the device.
For a complete removal, do both: request account deletion (this page), and then delete the app from each device where you used it.
5Before you delete: subscriptions
If you have a paid subscription, deleting your Qafilah account does not cancel it. Subscriptions are billed by Apple or Google, so they have to be cancelled in your store account, otherwise they will keep renewing:
- iPhone / iPad: Settings → tap your name → Subscriptions → Qafilah → Cancel.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Qafilah → Cancel.
Please cancel first, then request deletion.
6Questions
- Email: contact@getqafilah.com
- Company: Qafilah Inc., Delaware, USA
- More detail: Account & data deletion in our Privacy Policy